Refund policy

We want you and your furry friends to be happy with every purchase. If something isn’t right, we’re here to help.

1. Returns

• You can return most unused items within 30 days of delivery for a full refund or exchange.
• Items must be in original condition and packaging.
• Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong or defective item).

2. Non-Returnable Items

• Used or damaged items
• Personalized or custom-made products
• Sale or clearance items

3. Refunds

• Once your return is received and inspected, we’ll send you a notification.
• Approved refunds will be issued to your original payment method within 5-10 business days.

4. How to Start a Return

Please email support@pawsministry.com with your order number and reason for return. Our support team will guide you through the process.